>>632
なるほど。そういうことなら気持ちは分かるかも。
だったら、これくらいは書いたほうが良いかな。

The item I orderd must be arriving on XXXX but hasn't been delivered yet.
When will I receive it?
I have paid an extra for the express shipping so that I can receive the
item on the indicated date.
I believe that since the delivery is delayed,
I don't have to pay that portion of the shipment costs.
Would it be possible to get the refund for it?